Intercom Advanced Plan: $99/Seat/Month - Full Feature Breakdown 2026
Monthly billing
$99
per seat per month
Annual billing
$85
per seat per month (14% saving)
Free Lite seats
20
view-only collaborator seats
Annual contract required
No month-to-month option
Previously called: Engage / Accelerate / Grow
In 2023-2024, Intercom rebranded all plans. The Advanced plan replaces these older tier names:
| Old plan name | Maps to | |
|---|---|---|
| Engage (2020-2022) | Advanced | Outbound messaging, workflows |
| Accelerate (2022-2023) | Advanced | High-growth features, automation |
| Grow (pre-2020) | Advanced (approx) | Mid-tier growth features |
If your old plan was Engage or Accelerate, you are likely now on Advanced or a legacy equivalent. Contact Intercom billing to confirm your current plan features.
What Advanced Adds Over Essential
Advanced Workflows
Visual drag-and-drop automation builder. Build multi-step workflows: when X happens, do Y. Far more powerful than Essential's basic bots. Automate ticket routing, follow-ups, SLA alerts, and complex branching logic.
Multiple team inboxes
Separate inbox views for different teams (Sales, Customer Success, Technical Support). Each team sees only their conversations. Separate assignment queues per team.
Round-robin assignment
Automatically distribute new conversations evenly among available agents. Prevents any one agent from being overloaded. Configurable by team.
Multilingual help center
Create help center content in multiple languages. Intercom auto-detects the customer's language and serves the right language version.
Team performance reports
Aggregated reporting on team response times, resolution rates, CSAT scores, and conversation volumes. Identify your best and worst performing periods.
Workload management
View and manage agent capacity. See which agents are handling too many conversations and which have capacity for more. (Confirm exact feature scope with Intercom.)
20 free Lite seats
20 seats for view-only collaborators who need to read conversations but don't respond. Ideal for managers, engineers, and sales people who need context without needing to respond.
Advanced Plan Cost Breakdown
| Seats | Monthly billing | Annual billing/mo | +Fin AI (50% rate, 2,000 conv) | Total (annual seats + Fin) |
|---|---|---|---|---|
| 5 | $495 | $425 | +$990 | $1,415 |
| 10 | $990 | $850 | +$990 | $1,840 |
| 15 | $1,485 | $1,275 | +$990 | $2,265 |
| 20 | $1,980 | $1,700 | +$990 | $2,690 |
| 30 | $2,970 | $2,550 | +$990 | $3,540 |
Advanced vs Expert: Is the Upgrade Worth It?
Expert costs $40 more per seat per month ($132 vs $85 annual). For a 20-seat team, that is $800/month or $9,600/year extra. What do you get?
| Feature | Advanced | Expert |
|---|---|---|
| SLA rules & tracking | No | |
| HIPAA-compliant ticketing | No | |
| SSO & identity management | No | |
| Custom roles & permissions | No | |
| Multi-brand messenger | No | |
| Free Lite seats | 20 | 50 |
| Dedicated CSM | No | Enterprise plans |
Our take:
Stay on Advanced unless you have a specific need for SLA tracking, HIPAA compliance, or SSO. Those are compliance-driven requirements, not just feature upgrades. For most SaaS companies, Advanced is the right long-term plan.
Advanced Plan FAQ
What is Intercom's Advanced plan?
Intercom Advanced is the mid-tier plan at $99/seat/month (monthly) or $85/seat/month (annual). Annual contract required. Key features over Essential: Advanced Workflows, multiple team inboxes, round-robin assignment, multilingual help center, team performance reports, and 20 free Lite seats.
What happened to Intercom Engage and Accelerate plans?
Intercom rebranded in 2023. The Engage plan (outbound messaging, automation) and Accelerate plan (high-growth features) were both replaced by the Advanced plan. If you were on Engage or Accelerate, you are now on Advanced or a legacy equivalent.
What are Lite seats and what do they do?
Lite seats are viewer-only. Lite holders can read conversations, leave internal notes, and view reports - but cannot send messages to customers, close tickets, or be assigned conversations. Advanced includes 20 free Lite seats, Expert includes 50.
Can I cancel Advanced mid-contract?
No. Advanced requires an annual contract. You cannot cancel for a refund mid-term. The subscription runs to end of the 12-month period. You can request cancellation before the renewal date.